GBI Payment Portal FAQs
A: Refer to your GBI invoice or documentation provided for contact information.
Q: Who should I contact if I do not have a confirmation number or invoice number?
A: Review the reference provided to you on your invoice or receipt. The INVOICE OR CONFIRMATION REFERENCE NUMBERS list above provides further guidance on what reference you would need to use. Using the incorrect reference will delay processing your payment. Reach out to your GBI contact if you cannot identify the reference number you need.
Q: How can I reset my password?
A: Click on the Password Help link and follow the onscreen instructions.
Q: How can I reset my Login ID?
A: Click on the ‘Forgot your Login ID’ link follow the onscreen instructions. You will need the confirmation/invoice #, used when you created your account. If you have any further questions, contact us.
Q: Who should I contact if I have inquiries related to the payment portal?
A: Call 404-270-8369 or email [email protected]